Privacy Policy

Your privacy matters to us. This policy explains what information The Ice Guys collects when you visit our website or get in touch with us, how we use it, and how we keep it safe. We keep things straightforward: we don't sell, rent, or share your personal information with third parties for their own marketing purposes.

If you have any questions about this policy, you're welcome to contact us directly.

This policy applies to the website at theiceguys.com.au and is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: March 2026

Who We Are

The Ice Guys is an ice supply business based in Melbourne, Victoria. We supply bagged ice, Kuramoto Japanese cocktail ice, custom ice sculptures, and related products to hospitality venues, events, and private clients across inner Melbourne.

You can reach us at:

Email: sales@iceguys.com.au
Phone: 0430 460 227
Location: Melbourne, VIC 3031

What Information We Collect

Information you give us directly

When you fill in a contact or enquiry form on our website, we collect the details you provide — typically your name, email address, phone number, and any message you include. We use this information solely to respond to your enquiry and, where relevant, to follow up on your order or quote.

If you opt in to receive our newsletter or marketing emails, we collect your email address and any other details you provide at sign-up. You can unsubscribe at any time using the link in any email we send you.

Information collected automatically

When you visit our website, certain information is collected automatically by the tools we use to understand how the site is performing. This includes your approximate location, browser type, device type, pages visited, and how you arrived at our site. This data is aggregated and anonymous — it doesn't identify you personally.

We use the following tools for this purpose:

Google Analytics collects anonymised data about how visitors use our website. You can learn more about how Google handles this data at policies.google.com/privacy, and you can opt out using the Google Analytics opt-out browser add-on.

Clicky is a web analytics service we use to monitor site traffic and visitor behaviour in real time. You can review Clicky's privacy policy at clicky.com/terms/privacy.

Advertising and campaign tracking

Our website includes tracking code from Google Ads and Meta (Facebook and Instagram). This code helps us measure the performance of our advertising campaigns — for example, whether someone who clicked one of our ads went on to submit an enquiry. This is standard practice for online advertising.

These platforms may use cookies and similar technologies to serve you relevant ads on their networks, based on your visit to our website. You can manage your ad preferences through:

Google: adssettings.google.com
Meta: facebook.com/ads/preferences

Cookies

Our website uses cookies — small text files stored on your device — to help the site function properly and to support the analytics and advertising tools described above. By continuing to use our website, you consent to our use of cookies in line with this policy.

Most web browsers allow you to control cookies through their settings. Disabling cookies may affect how some parts of our site work.

How We Use Your Information

We use the information we collect to respond to your enquiries and process your orders, to send you information you've signed up for (such as our newsletter), to understand how our website is being used so we can improve it, and to measure the effectiveness of our advertising.

We do not use your information to make automated decisions about you, and we do not build profiles for the purpose of selling your data to anyone else.

Who We Share Your Information With

We do not sell, rent, or trade your personal information. We do not share it with third parties for their own marketing purposes.

Your data may be processed by trusted third-party service providers who help us operate our website and communications — including our email marketing platform, website hosting provider, and the analytics and advertising tools listed above. These providers are only permitted to use your data as necessary to provide their services to us.

We may disclose your information if required to do so by law, or to protect the rights, property, or safety of The Ice Guys, our customers, or others.

How Long We Keep Your Information

We keep your personal information for as long as is reasonably necessary for the purposes described in this policy. Enquiry and order records are kept for a reasonable period consistent with standard business and accounting obligations. Email marketing data is retained until you unsubscribe or ask us to remove it.

Your Rights

Under Australian privacy law, you have the right to access the personal information we hold about you, request corrections to any inaccurate information, and ask us to delete your information in certain circumstances.

To make any of these requests, please get in touch with us directly at sales@iceguys.com.au. We'll respond as promptly as we can.

External Links

Our website may contain links to other websites. Once you leave our site, this privacy policy no longer applies and we're not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of any site you visit.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we'll update the date at the top of the page. We encourage you to review this page occasionally to stay informed.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please get in touch.

Email: sales@iceguys.com.au
Phone: 0430 460 227